In the newly released U.S. Department of Transportation Air Travel Consumer Report, December was ExpressJet’s best month in 2014 where we performed better than all regional carriers and many major airlines in our key metrics.
“ExpressJet will continue to focus on the fundamentals that make an airline great: customer service, reliability and operational excellence,” said ExpressJet Chief Operating Officer Alex Marren. “Our December on-time arrival and passenger satisfaction scores highlight the improvements we’ve made in those areas to ensure ExpressJet is the best, most reliable regional airline for our customers and our mainline partners.”
In the report, ExpressJet placed the best of any regional carrier for the quarter and among the top of all airlines in on-time arrivals. Despite December being one of the busiest months to travel, we also received the lowest customer complaint ratio of any carrier. At ExpressJet, we take immense pride in the level of trust and dependability our customers place in our team.
“I want to say thank you to all our ExpressJet team members for your hard work, and congratulations on a job well done,” said Alex.
2014 was a year of tremendous improvements for ExpressJet and we look forward to hearing more great news of our customer service and consistency.
You can read the full DOT report on December 2014 here.